The use of the electronic pages and services of magniflex.gr by the visitor/user implies his/her unconditional agreement with the following terms of use, which apply to all content included on its website. Therefore, the visitor/user must read these terms carefully before using the services of the website and if he/she does not agree, he/she must not use the services and their content. The visitor/user is requested to check the content of the terms of use for any changes. The continued use of magniflex.gr, even after any changes, means the unconditional acceptance, on the part of the visitor/user, of these terms.
The website www.magniflex.gr includes the company’s online store with the distinctive title “Magniflex Greece” and the brand name “PETROU Z. TAKIS” (Tax ID: 112511156, Tax ID: IOANNINON, G.E.MI: 017418515000). The company’s headquarters are located in Ioannina and at the address 3 km of the Ioannina – Athens National Road.
This specific online store (e-shop) enables both our customers and all internet users to be immediately informed about the products offered by our company, as well as to make their purchases electronically.
All content of the website (e.g. programs, information, data, trademarks, logos, photographs, graphics, designs and any other distinctive features of all digital files in general) and of the online store services that have been introduced on the internet constitute the intellectual property of Magniflex Greece and are protected by Greek, EU and international laws on intellectual and industrial property.
Consequently, none of these elements of our website may be, in whole or in part, the object of sale, copying, reproduction, modification, transmission, republication and/or distribution, in any way or means, unless the Company consents in writing as stated below.
It is prohibited to mislead the public in any way regarding the real owner of the content of this website.
3.1 General
The company Magniflex Greece is the controller of the personal data of the visitor/registered user and controls the processing of his data on the electronic service pages of www.magniflex.gr.
For the processing of your data as described below, Magniflex Greece relies on the following legal bases:
3.2 Information, processing and purposes of processing
Magniflex Greece informs the visitor/registered user and the visitor/registered user acknowledges that he is aware of the following:
a) Processing of Personal Data: Magniflex Greece will process the personal data of the visitor/registered user-customer, as declared by him when creating his account and in his order in the data entry form, in order to complete his specific order through our online store. Furthermore, and provided that the visitor/registered user has given his/her consent, Magniflex Greece may process his/her personal data for the purpose of sending commercial information and promotional messages and/or for the purpose of compiling a purchasing profile of the user-customer and improving the management of its customer base and the operation of its online store www.magniflex.gr.
b) Electronic Orders, Type of Personal Data and Purposes of Processing:
b.1) Basic processing
The user/customer has the option of choosing 2 ways to complete an online order and to declare his/her personal data:
1. As a visitor: In this case, his/her personal datavisitor/customer will be kept in the files of Magniflex Greece until the completion of his specific order, with the exception of transaction data for tax reasons and their processing will concern exclusively the execution of the sales contract.
2. As a registered user of the online store: In this case, the customer/user has created a user account in our online store and his personal data will be kept in the company’s files until he requests their deletion. The user/customer can at any time change or correct his data by logging into his account at www.magniflex.gr with his username and password.
In order to carry out any transaction through the online store (www.magniflex.gr) of Magniflex Greece and to place orders for the company’s products, the following are requested:
In case it is requested that products be delivered to a third party other than the visitor/registered user, the latter acknowledges that he will be fully responsible for the information and full consent of the person designated as the recipient, for the disclosure of his personal data to the company Magniflex Greece for the sole purpose of delivering the relevant products to him and assumes full responsibility for any claims of this person against Magniflex Greece.
The credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the cooperating bank Alpha Bank which has undertaken the routing of the cards.
The purpose of the basic data processing is the execution of the contract and the completion of the specific order, the communication with the user-customer and the sending of information messages regarding the stages of the order processing, the provision of clarifications related to the order and generally information about purchases made, the delivery of the order to the location of the user-customer’s choice, the confirmation and identification of the user-customer in any necessary case and the information about the existing stock at www.magniflex.gr. The visitor/registered user is informed that the provision of the above mandatory personal data as well as the details of his transactions are necessary and constitute a prerequisite for the proper execution of the order contract and delivery of the products and services. For this reason, the consent of the user-customer is not required for this specific processing.
Each user-customer using www.magniflex.gr is informed that his/her personal data concerning the receipt, execution and delivery of an order as well as questions regarding purchases, products and services of Magniflex Greece and orders on www.magniflex.gr will be processed for the purpose of serving the user-customers both by the competent employees of Magniflex Greece and by third party recipients and/or processors on its behalf in the context of the execution of an order. These third party recipients are transport companies, individual or group shipping companies, internet and e-commerce service providers and customer service call centers with which Magniflex Greece collaborates and which are subject to the special strict terms of processing of personal data that have been agreed with Magniflex Greece as the Data Controller. Magniflex Greece requires its employees, website maintainers, and third-party partners to take all necessary technical and organizational measures (including appropriate policies and procedures to prevent the disclosure of personal data of its visitors/registered users-customers who process and dispose of and implement procedures for managing and processing personal data in a manner that is lawful and protects them in accordance with the GDPR.).
No other processing or transmission of user-customer data will be carried out by Magniflex Greece and its online store (www.magniflex.gr) except for the processing under b.2 below for which Magniflex Greece has obtained the prior consent of the user-customers or if requiredby the Law or a competent supervisory or judicial authority.
b.2) Processing requiring consent
b.2.1) For the sending of commercial information and promotional messages from Magniflex Greece and www.magniflex.gr to the registered user-customer, the registered user/customer must have previously given his/her explicit consent.
The purpose of this processing of the data of the registered user-customer is to send commercial promotional messages from Magniflex Greece and/or its third-party partners to the registered user-customer, to provide special offers and discounts from www.magniflex.gr, to make new or alternative products available, to communicate forms from www.magniflex.gr.
You have the option to withdraw this consent at any time and not receive such communications from www.magniflex.gr by sending your request via e-mail to the email address [email protected].
b.2.2.) Magniflex Greece also informs its registered user/customer that it may process their personal data and conduct research to improve its services provided to registered users/customers. In the context of this processing, Magniflex Greece has the option to record their needs, to take the necessary actions to promote its appropriate products and services, in order to improve the management of its customer base and to promote its products. In order for registered users/customers to receive personalized offers and updates based on the purchases they have made in the company’s online store, they must give their consent to the analysis of their consumer behavior (profiling) exclusively based on automated processing and in particular the following data generated from the user-customer’s transactions:
The purpose of this specific processing is to optimize the shopping experience of registered users-customers, to personally reward them, to communicate products and services tailored to the needs of the Magniflex Greece customer base, to receive from registered users-customers personalized offers and updates that directly concern them, as well as to invite them to participate, with or without reward, in surveys for the configuration of the Magniflex Greece website, for the evaluation of market trends and for the evaluation of products and services based on the purchases they have made.
The visitor/registered user-client is informed that his/her personal data may be processed by Magniflex Greece even without his/her consent in case of fulfillment of its obligations under the law, such as when the relevant data is requested by the tax and banking authorities in the context of audits or the competent supervisory and judicial authorities.
c) Data Recipients: For the data necessary to serve each of the above processing purposes and within the framework of the responsibilities of each recipient, the recipients of the data of the registered user-customer are or may be:
d) Data subject rights: Each registered user-client, as a data subject, may exercise his/her rights at any time, as provided for in the General Data Protection Regulation 679/2016 EU and in particular articles 12 to 23 thereof and national legislation, and in particular:
The member can exercise the above rights:
In detail:
For the right to access and correct/complete personal data, the company provides the opportunity for registered user-clients of www.magniflex.gr to view, correct/complete their personal data through their personal account at www.magniflex.gr in the “Account Details” and “Shipping Addresses” sections.
For the right to portability of personal data, the company provides the opportunity for registered user-clients to receive their personal data and/or transmit them to another data controller, by submitting a written request to the email address [email protected].
Each registered user-client is informed that he has the right to withdraw his consent for any processing of his data to which he has given his consent at www.magniflex.gr.
In case of exercising one of the above-mentioned rights of the registered user-customer, Magniflex Greece will take every possible measure to satisfy the request within (1) one month from its submission. In this case, the registered user-customer is informed that the minimum necessary of his personal data will be retained, to ensure the legitimate interests of the company.
e) Personal Data Retention Period: The data of the visitor user-customer will be retained and processed by Magniflex Greece until the completion of his specific order.
The data of the registered user-customer will be retained and processed until the registered user-customer requests the deletion of his account or, for all processing of his data based on his consent, until he declares the withdrawal of his consent for the purposes of providing the services of Magniflex Greece. However, some necessary personal data concerning his/her transactional relations with Magniflex Greece as well as the member’s information, consent and withdrawal of consent for the processing of his/her data will remain as information for the registered user-client in order to ensure the proof of the legality of the processing of his/her data by Magniflex Greece and to safeguard the legal claims of the parties.
f) Special Category Data: The member is informed that Magniflex Greece does not collect or require the disclosure of sensitive personal data (special category data) for the needs of www.magniflex.gr.
To exercise his/her rights, the member may contact Magniflex Greece by sending an e-mail to [email protected].
In any case, each registered user-client, as a subject of personal data, has the right to submit a question to Magniflex Greece regarding the way in which his/her personal data is processed and protected and, if he/she does not consider himself/herself satisfied with its response, he/she has the right to file a complaint with the competent supervisory authority (Personal Data Protection Authority).
Magniflex Greece declares that no other use of the visitor/registered user’s personal data will be made for purposes other than those mentioned in this policy without prior information and, where required, his/her consent.
The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the currently applicable Greek legislation on the protection of personal data, as well as on the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA).
The SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the certification of websites to network users and for the encryption of data between network users and network servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sentare protected by the SSL protocol, are protected by a mechanism that automatically verifies whether the data has been changed during transfer.
The SSL certificate for www.magniflex.gr has been issued by the certification company Let’s Encrypt Authority X3.
In addition, personal security is the password you provide when you become a registered user of www.magniflex.gr. In order to present any of your personal information, you must first provide your username and password. For this reason, you must keep this information safe so that it does not risk falling into the hands of third parties. We also advise you to create passwords using symbols together with alphanumeric characters.
Finally, we would like to remind you that credit card information is not stored on the company’s storage media during the transaction but is registered directly in a secure environment of the partner bank Alpha Bank, which has undertaken the routing of the cards.
All transactions you make through www.magniflex.gr are governed by International and European law, which regulates issues related to electronic commerce as well as by the Consumer Protection Law (Law 2251/1994), which regulates issues related to distance selling.
Your transactions in our online store are protected by modern security systems that guarantee a safe trading environment.
The products available for sale, their characteristics, prices and available stock, are located at the electronic address www.magniflex.gr and are accessible to everyone. Users can search for more information about each product by clicking on the product icon.
Magniflex Greece guarantees timely information to customers regarding the availability or non-availability of the products, but bears no responsibility for their availability. Magniflex Greece makes every effort to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to limit any errors, we would recommend that you contact us before completing your purchase in cases where the prices or any other product feature are beyond the usual and reasonable.
The prices of the products available through the website www.magniflex.gr correspond to the current prices that apply in the physical stores of the company Magniflex Greece. At specific times, special offers and discounts may be carried out as part of promotional actions of the company Magniflex Greece, which may differ between the physical stores and the website www.magniflex.gr and apply to different products.
The prices listed include VAT, while the online store www.magniflex.gr reserves the right to adjust prices without being obliged to inform the consumer public.
Orders through the online store www.magniflex.gr constitute distance selling contracts, which are governed by the legislative framework of Law. 2251/1994 (as it is in force today) of the amendments referred to in PD 131/2003 (Government Gazette A’ 116/16.05.2003) and in Decision 31619 Governement Gazette 969/22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011, on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council, which was published in the Official Journal of the European Union, under number L 304 of 22.11.2011 as it entered into force on 13/06/2014.
The user has the right to conclude a valid order through the online store, provided that he is legally competent in accordance with the provisions of the Greek Civil Code (provided that he has reached the age of eighteen and is not under legal guardianship with regard to the conclusion of a sales contract).
If you are a natural person (consumer) and your purchase is intended for personal use and not for the service of your individual activity, then you have the right to withdraw within 14 calendar days, by returning the product to us. The right of withdrawal applies as long as the product is in its original condition and the return is made at your own expense and within 14 calendar days from the date of withdrawal (either you return it yourself or send it with a carrier). If the return is approved, we will refund youin full the price you have paid for the specific purchase, in the same way you have paid it.
Terms and conditions for exercising the right of withdrawal: You can exercise the right of withdrawal within fourteen (14) calendar days from receipt of the product so that it is considered within the deadline and no additional justification is required from you.
In case of valid exercise of the right of withdrawal, the condition for the return is that the product is in its original condition, the packaging is intact and all accessories, any gifts, accompanying products and materials are included.
Exceptions to the Right of Withdrawal: The right of withdrawal does not apply to cases that are excluded from applicable legislation and case law, such as products that have been manufactured for you with your own specifications (dimensions, colors, etc.), services that have already been performed, products that are not suitable for return for health reasons if they have been unsealed, etc.
In the event that the reason for your return is due to a company error, we undertake to bear the cost of returning the product, provided that the return has been made with the shipping company that we will indicate to you.
Product sellers are obliged to guarantee to consumers that their products comply with the relevant sales contract for a period of two years after delivery of the product.
Therefore, if you are a consumer (in accordance with Directive 1999/44/EC and Law 2251/1994 “Consumer Protection”, as amended) and your product has a defect that existed at the time of delivery and appears within two years of delivery of the product, you have the right to request:
The free repair or replacement of the product within a reasonable period of time and at no cost to you
The appropriate price reduction or your withdrawal from the contract if the product could not be repaired or replaced or if the repair or replacement of the product is not possible within a reasonable period of time.
Unless proven otherwise, any lack of conformity which is observed within six months of delivery of the product is presumed to exist at the time of delivery, unless this presumption is incompatible with the nature of the good or the nature of the lack of conformity.
The legal 2-year warranty is not affected in any way by the commercial warranty offered by the manufacturer of the product in question.
For more information about your rights, you can visit the European Consumer Centers website.
Modification or Cancellation of your order is possible if submitted within one (1) working day of its confirmation. In this case, please send an email to [email protected].
Force Majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the specified time, we will inform you via e-mail, in order to inform us if you wish, under these circumstances, to complete your order. Magniflex Greece bears no responsibility for any situation that is beyond its own fault and will do everything humanly possible to serve you better.
Amendment of the terms of this: www.magniflex.gr reserves the right to amend or renew the terms and conditions of transactions
Magniflex Greece adheres to a strict policy for the protection of the privacy of visitors to the website www.magniflex.gr, more about which you can read here. This notice provides you with more information about how we use “cookies” and other automated means to collect certain information about visitors to our websites, such as the number of visitors to our websites and the most visited websites, via any browser and device used. By collecting this information, we learn how to better tailor our websites and our advertising to visitors.
Cookies and Other Automated Means for Data Collection
Cookies are small text files that are stored on each of your devices using any browser, whenever you visit a website. Cookies may be used to inform us, for example, whether you have visited our website in the past or whether you are a new visitor, as well as to help us identify features of our website that may be of most interest to you. Cookies can improve your online experience by storing your preferences.your preferences as you visit a particular website.
IP Addresses and URLs
An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our websites, we may see the IP address of the device you used to connect to the Internet. We use this information
to determine the general geographic location of the device and to understand which geographic areas visitors to our website come from. We may use this information to change the way our website is presented to improve your visit.
A URL (Uniform Resource Locator) is a unique identifier or address for any medium on the Internet and is essentially the
address of the website you are visiting. We will use this information to see which websites are getting traffic and how you navigate our website.
What Cookies do we use?
We use the following cookies on our websites:
Strictly necessary cookies
Strictly necessary cookies are essential for the proper functioning of the website, allowing you to navigate and use its features, such as accessing secure areas, registration forms, favorites list, using the shopping cart and for security reasons. These cookies do not identify you personally. Without these cookies, we cannot offer the effective functioning of our website.
Performance and analysis cookies
These cookies collect information about how visitors use the website, which pages they visit most often and whether they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify any visitor. They are used exclusively to improve the performance of a website and allow us to collect information about your use of our websites, including the content you select while browsing our websites, in order to measure the effectiveness and interaction of consumers with the website as well as to improve our pages over time. These cookies may be provided to us by third-party analytical tool providers but are only used for purposes related to our websites.
Our company, in order to provide the best possible quality of services to the consumer, uses the Skroutz Analytics service. Through this service, anonymous usage statistics are shared with Skroutz.gr, while the data obtained through this service is covered by the Skroutz.gr privacy policy, which you can find at https://www.skroutz.gr/privacy.
Targeting/Advertising Cookies
These cookies are used to provide content that is more relevant to you and your interests. They may be used to send targeted advertising/offers, limit ad views or measure the effectiveness of an advertising campaign. These cookies may be used to remember the websites you have visited in order to determine which online marketing channels are most effective and allow us to reward external websites and partners who referred you to us.
How Can You Disable the Use of Cookies?
In case you wish to enable or disable the use of cookies from your browser settings.
12. CODE OF CONDUCT
The operation of the store is governed by the use of the applicable Code of Conduct. More information can be found here.
Consumer rights for complaints via the online dispute resolution platform:
According to Directive 2013/11/EC, which was incorporated in Greece with Joint Ministerial Decree 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside of a professional capacity) and has any problem with a purchase made from our Website, he may initiate the ADR procedure through the single pan-EU platform for online dispute resolution (ODR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
